Delivery

CHRISTMAS DELIVERY INFORMATION:
Please read the following delivery information below carefully in regards to all Christmas orders.
ALL CHRISTMAS ITEMS WILL BE DELIVERED WITHIN PLENTY OF TIME FOR CHRISTMAS - THIS IS GUARENTEED.
Any orders placed from our Christmas collection are NOT included in our usual 1/10 working day turnaround. This is due to the volume of orders we recieve at this time. 
If your order does not contain any Pre Order items it will be sent as qucikly as we can, We have your products and we will email you as we come to embroider and ship them.
PRE ORDER ITEMS WILL BE DISPATCHED AROUND THE 15th DECEMBER
If anything in your order is PRE ORDER, then your whole order will not be shipped until the pre order items in your order arrive.
If you would like to receive what is in stock asap then you must place two orders and order pre order items separately.
This will ensure that your order doesn't get held up by your pre order items.

Unfortunately we are taking NO REQUESTED DATES, this is the fairest way possible for us to work in order number order, in previous years we have focused too heavily on customers ordering for photoshoots etc and it consumes us making sure that the orders are out for a certain date.
Therefore the decision has been made that we will work from the top to the bottom of the pile in order to ensure that it remains fair for everyone.
Normal Orders
We are shipping all items not from our christmas collection in our usual 1/10 working day turnaround

 UK delivery:

All orders are sent using Royal Mail tracked 24 or Royal Mail tracked 48, Tracking is provided via email and also via text. Please note that all personalised orders must still go through our turnaround time of 1-10  working days (excluding weekends), the option you select applies to when the item is complete and ready to be sent. If the turnaround on a product is longer than our usual turnaround time it will be stated in the product description.

UK Delivery -
Free Delivery - Applies to orders over £150
Tracked 48 - £4.95  - arrival after 2 working days once item/s has been sent.
Tracked 24 - £5.95 - arrival after 1 working day once item/s has been sent.
Ireland - 
£11.95 - sent with UPS and delivered 1-2 days after item/s has been sent - custom charges must be paid.
Rest of the world - 
£19.95 - sent with UPS and delivered between 2-10 days depending on location

 

If your order contains pre order and non pre order items, your order will not be completed until the full order is available. Should you wish to receive the items that are not pre order before the date advertised online, please contact us and we can arrange a separate postage charge for you.

International delivery:

All international orders are dispatched tracked via Royal mail or UPS, please refer to courier website for timings dependent on the country. Please note many countries are still experiencing delays due to COVID-19.

Any customs fees applied will be charged to the customer, we do not control customs fees and we do not calculate them, if there is any issues regarding this you would be required to contact them directly.

 Exclusions:

There is a number of items with special delivery dates that do not fall within our usual working day turnaround. If the item from your order does not fall in our usual 1-10 working day turnaround, this will be clearly stated in the product description.

Please be aware our delivery timeframes for all items are estimates and can sometimes be subject to change. We will always do our very best to get our order to you on time. Pre order items cannot be cancelled or refunded in this instance.

If you order shows as having a pre order item within it, please ensure you read the product description or terms and conditions box at the checkout for further information regarding the delivery date.